All Questions

17 votes

Feature Requests Answered by Chirag Mahajan Photography Sep 8, 2026 1 answer

A proper desktop app would make Snaptide so much easier to use

Long-time user here - I shoot weddings around Punjab and have been delivering albums through Snaptide for a while now. The face search alone has saved...

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How do I suggest a new feature? There are a couple of things I'd love to see added.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How big is Snaptide actually? Any real numbers behind the hype?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can I embed a gallery on my own photography website?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Is there an API for developers who want to build on Snaptide?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Does Snaptide integrate with Lightroom, Google Photos or my other tools?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Who actually runs Snaptide? I like to know who I'm trusting with client photos.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Is there any real-world proof this works for big events, or is it just marketing?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

I've got a billing or payout problem. Who do I talk to?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Where do I report a bug I've found, or a security concern?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

I forgot my password and I'm locked out. What now?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

I need to change the email address on my account. Is that allowed?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

My upload keeps failing or crawling. Any tips before I call support?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

A guest says they uploaded a selfie but got no photos. What should I check first?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can I track my support tickets after I've submitted them?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How do I open a support ticket from inside my dashboard?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What's the best way to reach Snaptide support when I need help?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can Snaptide's team see my photos? I want to know before I upload client work.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What content isn't allowed on Snaptide?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can I delete my account and all my photos permanently if I decide to leave?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Is my data transferred securely? I'm sending client photos over the internet, after all.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What GDPR rights do I have over my own data on Snaptide?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Could one guest see or download another guest's photos? That's my biggest privacy worry with events.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How long are photos kept on Snaptide?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How is facial data processed and stored? This is the part that makes some clients nervous.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Who's legally responsible for getting guest consent — me or Snaptide?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Who owns the photos I upload? I need to be sure about this for my contracts.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What personal data do my guests end up giving Snaptide?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Are Snaptide albums public in any way? Could someone stumble onto my client's wedding photos?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How much manual follow-up does this really save? I currently spend hours messaging clients after events.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Do the notification messages include a link to the guest's photos?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Are email notifications free while WhatsApp costs credits?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can a guest stop receiving WhatsApp messages from me?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Where do I check how many WhatsApp credits I have left?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

These "WhatsApp credits" keep coming up. What are they and how do I get more?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How does the WhatsApp side actually work under the hood?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Is white label only for big studios, or can a solo photographer use it too?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How do guests find out that their photos are ready? Do I have to message everyone myself?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Which emails will come from my branded address once it's set up?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Is my SMTP password safe? I'm nervous about typing a mail password into another platform.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Which email providers work with this? Do I need something special?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What DNS record do I need to set up for the custom domain?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How do I get emails sent from my own address instead of Snaptide's?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How does the custom domain thing work in practice?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What does Snaptide's white label actually include? I keep hearing the term thrown around.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Do templates, logos and watermarks apply to the guest login page too, or just the gallery?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Will my guests see "Snaptide" branding anywhere, or is it all me?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can different albums carry different logos and watermarks, or is it one global setting?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Is there a way to set default branding so I don't have to redo it for every album?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What file format should my watermark be? Any gotchas?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Where can the watermark sit on the photo?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How does photo watermarking work? I want to protect previews from being ripped.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Is there a way to see what a template looks like before I commit to it?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can I put my logo on albums, or is that a white-label premium thing?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What album templates does Snaptide offer, and do they really change the look much?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can I move files between hot and cold storage, or is it one-way?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Is my storage counted per album or across my whole account?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What happens when I run out of hot storage mid-season?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Where can I see how much storage I've used and what's left?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Why doesn't face recognition work on my cold storage files? Is something broken?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can I share files from cold storage with clients or family?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How much cold storage do I actually get? Is it a fixed amount?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Where do I go to actually use cold storage?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can someone explain hot storage versus cold storage without the jargon?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

When a guest buys photos, do they need a payment account or special app?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can I show photos but stop downloads entirely? Some clients pay for exclusivity.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Are the downloaded files full resolution, or are guests stuck with web-sized versions?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How do I actually get paid? Is there a payout setup?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Where do I track my sales and earnings?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What cut does Snaptide take when I sell downloads? I need the honest numbers before I price anything.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Who's allowed to buy and download when photos are paid?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can I charge different prices — one per photo and another for the whole album?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

I've already published some albums. Where do I go to change the download rules?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What download options do I have for an album? I want to control this per event.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can I share demo or sample albums publicly to show off how it works?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Is there a public profile page for photographers, separate from the dashboard?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How do I know how many guests actually opened my album?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

As the photographer, what guest information can I actually see in that list?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Where does the guest see my brand while they're browsing?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How do guests turn into booking enquiries? I've heard Snaptide feeds you leads.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

So guests can't browse everyone's photos like a normal public gallery? Not even a little?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What can guests actually do inside the gallery once they're in?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can guests download the photos on their phones, or is this a desktop-only thing?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What does the guest registration page look like? I want to know what I'm sending people to.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Do guests have to register every single time they open the album?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What's the actual difference between the "Guest Link" and the "Full Access Link"?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How do guests get into an album in the first place?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Does face recognition work on photos in cold storage?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How long is facial data kept? This matters for my contracts and client assurances.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Is there a way to block a specific person from getting photo matches? Creepy ex, difficult guest, that kind of situation.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What if the AI matches someone to the wrong photos? How do I fix false matches?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What about guests who don't register, like kids or people who just won't do forms? Can they still find their photos?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Please tell me I don't have to manually tag four thousand faces.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How long does the face indexing take after I upload photos?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What happens to the selfie a guest uploads? Is it stored somewhere?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What kind of selfie gets the best match results?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Do guests really only ever see their own photos? That's the selling point for me, but it sounds too good.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How accurate is the matching actually? I can't afford to send guests the wrong photos.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Okay, explain the face recognition thing to me like I'm new here. How does it work?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Where do I check how much storage a single album is eating?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Do uploads really process in the background, or do I have to wait around?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What's the difference between uploading to hot storage and cold storage? Does it matter which I pick?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

My albums get big. How do I find one specific photo without hunting?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Is there a way to download the whole album as a backup, not just single photos?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can I preview a photo before I share it with anyone?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Once photos are in, what can I do with them in the file manager?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What does the upload progress screen actually show me?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Which file formats are supported for uploads?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

If I upload photos, do guests see them instantly?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Are there upload size or count limits I'll slam into?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

I shoot weddings with two cameras — we're talking thousands of files per event. Can Snaptide handle that volume?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How do I actually get photos into an album once it's created?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

I noticed a heart icon on photos in the gallery. Is there a favorites feature?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What does the "album capacity" counter mean when I'm creating a new album?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How do I choose or change the cover image of an album?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What happens if I delete an album? Is there an undo?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Do albums have types or categories, like "wedding" or "portrait"?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

My events have natural sub-parts — ceremony, reception, haldi, whatever. Can I organize photos that way?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can guests somehow see my album before I've published it?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Where do I find all the albums I've made?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What's the difference between a Draft album and a Published one?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How many albums can I create? Is there a cap on the paid plans?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What information do I need to have ready when creating an album?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What exactly is an "album" in Snaptide terms?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How do I actually create a new album? Walk me through it.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What if I want to downgrade instead of upgrade? Do I lose my photos?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Do I get cold storage with my plan, or is that an extra I have to pay for?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Apart from storage, is there anything else I can buy?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Where can I see my payment history and download invoices?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

If I start small and later outgrow my plan, can I upgrade without losing anything?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What billing cycles can I pick from, and does the length actually change the price?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How limiting is the free plan really? Can I shoot an actual wedding on it?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

There's a "50% off launch offer" banner everywhere. What's the catch?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Is there any kind of trial period before I commit money?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

I hate subscriptions. Are there lifetime plans where I pay once and never think about it again?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

If all plans have the same features, what am I actually paying for?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can you give me actual numbers for what this costs in India?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What plans does Snaptide actually offer? The pricing page threw a lot of names at me.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Is there an age requirement or any legal fine print I should know about before signing up?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Is there a mobile app for managing my albums, or is it desktop only?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can I use my studio's name instead of my personal name? I don't want "Rajesh Sharma Photography" mixed up with my actual personal identity everywhere.

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What's this "Verified Creator" badge I see on some photographer profiles?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

I'm not a professional photographer — I just want to share my son's wedding album with the family. Is Snaptide overkill for me?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Can I genuinely try this for free, or is that just marketing fluff?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

What do I need to log in with every time?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

How do I go about creating an account?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Do my guests really not need to install anything to see their photos?

1 votes

Knowledge Base Answered by Snaptide User Sep 8, 2026 1 answer

Okay, I keep hearing about Snaptide from other photographers. What actually is it, and is it meant for people like me?