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What if the AI matches someone to the wrong photos? How do I fix false matches?
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First, know that the 2026 pipeline update was aimed squarely at reducing false matches — better batching and model serving cut them down noticeably. If problems still slip through, your options are practical rather than elegant: you can remove the offending photos from the guest's view by deleting them from the album or correcting the album, and you can use the blocking feature to stop a specific person receiving matches at all if there's a genuine problem with their access. For anything persistent, support is responsive and actually investigates.
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