A proper desktop app would make Snaptide so much easier to use
Thanks for this, Chirag - it's a really well thought-out request and one we hear a lot from working photographers. Glad the face search is earning its...
Founder, Snaptide AI
Admin
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Joined Sep 7, 2026
Recent Activity
How do I suggest a new feature? There are a couple of things I'd love to see added.
Two channels. The public contact form has a dedicated "Feature Request" subject, and the dashboard support system has a Feature Request department too...
Can I embed a gallery on my own photography website?
The supported approach is white-label album domains — your albums live at albums.yourstudio.com, which from a visitor's perspective is as close to e...
Is there an API for developers who want to build on Snaptide?
No public API is documented on the site — Snaptide is used through its web application, and there's no developer portal or integration marketplace t...
How big is Snaptide actually? Any real numbers behind the hype?
Their homepage counters (as of September 2026) claim roughly 6.8 million photos downloaded, around 622,000 photos hosted, about 1,168 events hosted, o...
Who actually runs Snaptide? I like to know who I'm trusting with client photos.
The site footer credits Excalibur Web Services (excaliburwebservices.com) with copyright — they're the operator behind the Snaptide brand. The suppo...
Does Snaptide integrate with Lightroom, Google Photos or my other tools?
No direct import or export integrations are exposed in the dashboard — no "sync my Lightroom catalog" button or Google Photos migration wizard. Snap...
Is there any real-world proof this works for big events, or is it just marketing?
There's genuine word-of-mouth behind it. The site's testimonials name real photography businesses — Chirag Mahajan Photography, Vows Beyond The Lens...
I forgot my password and I'm locked out. What now?
On the login page, hit "Forgot password?" and follow the reset flow — it'll get you back in through your email. If you're already logged in and just...
I need to change the email address on my account. Is that allowed?
Yes, from Profile & Brand, though changing your email may require verification — which is the sensible security step so someone can't just hijac...
Where do I report a bug I've found, or a security concern?
Two clean routes. The website's contact form has dedicated subjects for both — "Report a Bug" and "Security Concern" — so your message lands in th...
I've got a billing or payout problem. Who do I talk to?
Open a support ticket and pick the right department — Billing Support for charges, invoices or plan issues, and Payouts for anything about your earn...
Can I track my support tickets after I've submitted them?
Yes — the Support page keeps a list of your tickets, and clicking any of them shows the full thread: details, attachments, updates and replies. It's...
A guest says they uploaded a selfie but got no photos. What should I check first?
Work through the usual suspects in order. Is the album actually published? Draft albums show nothing to guests. Was the selfie a clear front-facing sh...
My upload keeps failing or crawling. Any tips before I call support?
A few things worth trying. Use "Upload Complete Folder" for big structured sets rather than dragging hundreds of loose files, and consider Relay Uploa...
How do I open a support ticket from inside my dashboard?
Sidebar → Support → Open New Ticket. Pick a department — Technical Support, Billing Support, Feature Request, Payouts, or Report a Bug — then ...
What content isn't allowed on Snaptide?
The standard stuff, per the terms: no illegal, abusive, pornographic or unauthorized content, and Snaptide may remove content that violates the rules....
What's the best way to reach Snaptide support when I need help?
You've got options. Email support@snaptide.ai, WhatsApp or live chat at +91 7009600599, the contact form on the website, or the in-dashboard ticket sy...
Can Snaptide's team see my photos? I want to know before I upload client work.
Snaptide hosts and processes your content to run the service — that's the license you grant — but the platform doesn't publish photos publicly unl...
Is my data transferred securely? I'm sending client photos over the internet, after all.
The site runs SSL-secured connections and wears a GDPR badge, forms are captcha-protected to keep bots out, and the platform treats privacy as foundat...